About Us

About Us

Hearing Care Excellence for Central Illinois

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Central Illinois communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read a Few of Our Google Reviews

3.6 out of 5 Stars based on 433 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Excellent

Reviewer Profile Photo Ron Glasscock, on Google

The employees here are always kind and helpful. The Doctor is very professional and always on point with our visits. We appreciate everyone who works in this office. GREAT SERVICE

Reviewer Profile Photo Just Me SUMNER, on Google

Very friendly. Quick service and I can hear again.

Reviewer Profile Photo Nevin Watson, on Google

Very nice people to do business with.

Reviewer Profile Photo Tony Keller, on Google

I was very happy with the results and the support they gave me.

Reviewer Profile Photo Ron Martin, on Google

Great service

Reviewer Profile Photo Samuel Stillions, on Google

Monique is very knowledgeable in her position and very personable. Drew is also a very knowledgeable person and very attentive to your needs.

Reviewer Profile Photo Richard Brown, on Google

Friendly and good service

Reviewer Profile Photo Ronald Hornaday, on Google

Really good customer service, David is really good at listening to any issues and finds great solutions to solve them.

Reviewer Profile Photo John Kamstra, on Google

Love my new hearing aids, no feed back like my old ones did and love the blue tooth phone connection. Great service, great product

Reviewer Profile Photo Stud Murnahan, on Google

Always a pleasure!!!

Reviewer Profile Photo Dana Jones, on Google

They literally take good care of you. Listen to what you have to say and accomplish. What the problem is and get you an order and back out in recently good time awesome.

Reviewer Profile Photo Tim Gilmore, on Google

Terry Lutrell is very kind and personable. The waiting area has Keurig Coffee and tea for you to enjoy while waiting

Reviewer Profile Photo Ingrid Bagge Wiebke, on Google

Very prompt, efficient, & caring.

Reviewer Profile Photo Cheryl Thomas, on Google

Professional and expeditious...A pleasure doing business with them...Terry is the best! A+++

Reviewer Profile Photo Samuel Wilson, on Google

Was recommended by some close friends. Very impressed over all. Everyone was very friendly and professional. A real comfortable environment. I would highly recommend them!

Reviewer Profile Photo GARY DYER, on Google

I'm a first time hearing aid owner and have had mine for over a year now. They've been great to work with and very friendly service.

Reviewer Profile Photo Terry Lee, on Google

The people there are just so professional so great. I just enjoyed going in there. Thank you, Help U Hear! If you have a hearing problem. Her would be a great place to go.

Reviewer Profile Photo Rodney J Hale, on Google

Always pleasant and helpful. Solve my problem.

Reviewer Profile Photo Tammy McMillan, on Google

Scheduling is made easy with option to text. No penalty for rescheduling like other audiologists I have been to over the years. No long wait times. They even offer walk-in appointments! Staff is friendly and attentive. By far the best audiologist center in Bloomington!

Reviewer Profile Photo Michelle Chatfield, on Google

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