About Us

About Us

Hearing Care Excellence for Central Illinois

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Central Illinois communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read a Few of Our Google Reviews

3.6 out of 5 Stars based on 414 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very helpful,fast and friendly

Reviewer Profile Photo Norman Baileysr, on Google

Been with them several years. They have good selection of devices.

Reviewer Profile Photo l e on welp, on Google

First time client - Prompt service. Friendly staff. Appreciated the care given during my visit!

Reviewer Profile Photo Nick Panozzo, on Google

Can't say enough good things about my experience with Help U Hear! Never had to wait as they made you feel they were waiting for me to show up! David let me trial any hearing aid I wanted and I never left with any questions. He spent anytime we needed...

Reviewer Profile Photo Donna Bare, on Google

Awesome

Reviewer Profile Photo JLS ————, on Google

Helpful and informative

Reviewer Profile Photo Paul Fisher, on Google

We have had years of excellent service from Terry. Another great visit this week. Fitted my replacement hearing aids today. Great service!

Reviewer Profile Photo Sue Becker, on Google

Friendly staff and very professional, they get you in and out in a timely manner. Knowledgeable and reasonable pricing options.

Reviewer Profile Photo Shelley Edwards, on Google

Monique did an excellent job removing the wax buildup in my ear canals. Vastly improved my hearing ability

Reviewer Profile Photo Stephen Lawson, on Google

Terry always takes good care of me, answering my questions and offering strategies when needed.

Reviewer Profile Photo Nancy Kryway, on Google

Helpful and friendly.

Reviewer Profile Photo Ruth Gwaltney, on Google

Appointment is always on time. Suggested minor adjustments that helped. Great service

Reviewer Profile Photo Ken Surface, on Google

Well, they dealt me straight. It wasn't great news but they were kind.

Reviewer Profile Photo James Shride, on Google

Great service

Reviewer Profile Photo Samuel Stillions, on Google

Friendly, informative and very willing to work w/our insurance. My husband's new hearing aids have changed our lives. Easy communications w/out constantly repeating. The TV is also down to a comfortable sound level for all of us now. The volume was at 49-60. Sometimes it was full 100. Our TV...

Reviewer Profile Photo Brenda Wilk, on Google

Took my 100 year old Mom in today and they were great. Mom felt it was a very beneficial trip, and appreciates the attention she gets there. Great place to go. Thanks!

Reviewer Profile Photo Peter Coyle, on Google

Wonderful experience. Professional, competent, friendly staff. Highly recommend!

Reviewer Profile Photo Claire Allen, on Google

I was very pleased with my hearing test. Everything about wearing hearing aids was explained to me and left very few questions to be asked. I'm so happy I chose this place.

Reviewer Profile Photo donna carlson, on Google

The staff and the Audiologist are amazing here they take great care of their patients and if you have issues they can't resolve they will recommend other places to help you I couldn't recommend another Audiologist to go through for anything else other than here. Thank you for the amazing...

Reviewer Profile Photo Scott Baker, on Google

Excellent

Reviewer Profile Photo Ron Glasscock, on Google